Danfoss automates 80% of B2B order decisions from plain email
Rather than build, Danfoss bought a specialist vendor whose agents read unstructured order emails and trigger ERP actions, reporting up to 80% of transactional decisions handled automatically.
Industrial manufacturer Danfoss receives orders and quote requests as unstructured emails. Instead of building in-house it bought a vertical vendor, Go Autonomous, hosted on Google Cloud, whose agents interpret each email and trigger the correct action in the ERP system. Published outcomes: up to 80% of transactional decisions and communication handled by the agent, average response time falling from about 42 hours toward near real-time, processing time cut roughly 50%, and five separate systems consolidated into a single interface. The path here is buy a specialist vendor on trusted cloud infrastructure. For a mid-market operations team without machine-learning staff, that is often faster than a from-scratch build.